MAISON ROSÉ · CUSTOMER CARE
We deliver Maison Rosé orders across Sri Lanka and to selected overseas destinations.
Where we deliver & delivery charges
- Sri Lanka: LKR 450 per order.
- Australia, United Kingdom, United States, New Zealand, Canada and India: LKR 6,000 per order.
Delivery charges are shown at checkout before you place your order. Cash on delivery is available only within Sri Lanka. Overseas orders must be paid before dispatch using an available checkout payment method.
Dispatch & delivery times
Orders will be dispatched within 2 working days after order confirmation and, for prepaid orders, payment confirmation. Working days exclude weekends and Sri Lankan public holidays.
Sri Lanka: delivery is estimated at 2–5 days after dispatch, depending on your location and courier logistics.
International: we cannot promise a fixed arrival date because transit times depend on international logistics and customs processing.
Delivery dates are estimates. Courier schedules, remote locations, public holidays, weather and customs processing can affect arrival times. If your Sri Lankan order has not arrived after the estimated delivery period, email shop@maisonrose.lk with your order number. For overseas delivery updates, please email us at the same address.
Help us reach you
Please provide your full name, email, complete home or office delivery address, WhatsApp number and a backup contact number. Please check these details before placing your order and remain reachable during delivery.
Where requested at checkout, provide accurate NIC or passport details and nationality for courier requirements. Do not send identity documents through public comments or social-media posts.
Address changes & missed deliveries
Contact us promptly if you need to correct your address. Changes may not be possible once an order has been dispatched. If a delivery attempt is missed, contact us to discuss the next available arrangement and any applicable charge before redelivery is arranged.
International delivery
Overseas deliveries may be subject to customs checks and destination-country taxes or import charges. We will clarify any charges not included at checkout before dispatch.
Damaged, incorrect or missing items
Please inspect your order when it arrives. Keep the packaging and contact us promptly with your order number and clear photographs if an item is damaged or incorrect. If an item is missing, tell us which item was not received. See our Return & Refund Policy for the next steps.
Contact us
Email shop@maisonrose.lk with your order number for delivery enquiries.